FAQs

frequently asked questions

Sometimes getting started with counseling can be a bit overwhelming. Let us help simplify things as much as possible.

General
Apply to work with either Jeremy or Sarah. We'll send your futher instructions by email.
Sessions typically last 45 minutes.
Log in to the Client Portal and reserve a time that works for you.
Log in to the Client Portal, find your session under "Upcoming Sessions," and click "Cancel Session." Under 24 hrs may incur a late cancellation fee.
Log in to the Client Portal, canel your session under "Upcoming Sessions," then request a new time that works for you.
Cancellations more than 24 hrs prior to the appointment are understandable.  Cancellations less than 24 hrs in advance will be billed in full. No-Shows are billed in full. Extenuating circumstances may apply.

 

Financial
Jeremy: Individual sessions are $235, Joint sessions are $270, Intake session is $290
Sarah: Individual sessions are $180, Intake session is $210.

Payment is drafted the night of each session.

If you plan to involve insurance, contact your insurance directly to verify your benefits.

Credit/debit card are preferred. Payment is run automatically nightly. Exact cash or checks may also be used. (fees for returned checks apply)
Sarah accepts a variety of insurances; see her page for more details.

Jeremy does not accept insurance, but can provide a monthly statement to submit for potential out-of-network reimbursement.

Learn about the risks and benefits of involving third party payers.
This depends on which insurance you have, whether the provider is in or out of network, what benefits your PLAN offers for mental health and whether you've met your deductible or not.

Call your insurance directly to verify your mental health benefits.
No, we do not accept Medicaid or Medicare.
No, we do not offer a sliding scale fee or reduced rates. We do allow for donors to setup third party assistance, such as churches, friend or anonymous donors.

To reduce overall costs for couples in recovery, Jeremy offers a library of free and low cost therapy-like content. Learn more here.

 

Availability
Jeremy sees clients Mondays-Thursdays 9-4 both in person and online.

Sarah sees clients 2-3 mornings per week; days and hours vary based on the school year. See her page for more details.
Typically yes, but check here for current status.

 

Client Portal
Our practice uses an online system to manage scheduling, billing and intake paperwork. It makes things super simple, especially scheduling. Via your secure portal, you can view when we're available and reserve a time slot with a single click!
You are always welcome to call, text, email or discuss needed changes to scheduling during session.

 

Health Concerns
Yes, telehealth (online video sessions) are an option at any time. Please inform your therapist of your desire for online vs in-person sesions. Also read about the pros and cons of telehealth here.
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